Subscriber Policy Information

Thank you for choosing Telerama Public Access Internet as your Internet Service Provider.

Billing

Telerama's billing cycle covers 30 days of service. All service is paid for in advance. Payment reminders will be sent 18 days prior to your billing date. Payment is due by your billing date so that your service will continue without any interruptions.

An auto-debit payment program is available for your convenience. If you opt to have your credit card or bank account auto-debited, you will not receive payment reminders in the US Mail or via electronic mail. Your credit card or bank account will be charged automatically when your payment is due.

Late Payments

If payment does not arrive on or prior to your billing date, your account will be temporarily suspended until payment is received unless prior arrangements have been made with our billing department.

Cancellation of Your Account

To cancel your account for any reason, you must notify Telerama. A letter, e-mail, or fax message containing your login ID, your real name, a telephone number, e-mail address or postal address where you can be reached, must be sent to Telerama in order for us to properly account for your cancellation. Suspended accounts will be canceled automatically after 30 days of nonpayment. Telerama will not be responsible in any way for files or e-mail left on our servers after an account is canceled.

NO SPAM OR NETWORK ABUSE OF ANY KIND

The sending of unsolicited commercial e-mail (also known as UCEs or spam) through Telerama's e-mail servers or through any other e-mail servers (relaying) is strictly prohibited. The mass posting of messages to newsgroups or inappropriate (off-topic) posting of messages to newsgroups on Telerama's nntp-news server or any other nntp-news server is also prohibited. No other forms of network abuse or illegal activity will be tolerated. This may encompass, but is not limited to, illegal possession of copyrighted materials, exploitation of security holes or software "bugs", denial of service attacks, port scanning, or any form of compromising any account(s) that the user does not have specific permission to access. The sending of e-mail messages may be limited to a reasonable amount per day (less than 250 messages per basic account user per day).

Network abuse and/or "spamming" will result in immediate suspension and deletion of the account from which the abuse originated. No refunds for unused service will be granted in such cases, and the individual responsible for the offense may be fined up to $500.00 for administrative handling of the repercussions of the abuse incident.

There are no exceptions to this network abuse/spam policy.

Dial-up Capacity

Telerama makes its best effort to ensure against busy signals, but from time to time, unexpected high usage may get ahead of our efforts to add new lines and digital modems. Any such occurrence is intended to be rare, and as soon as we have indication that any busy signals are occurring, we will take steps to increase our capacity to alleviate the situation. However, the delay between ordering additional telephone lines from the telephone company and having working telephone lines delivered and operational is usually measured in weeks. This may lead to delays in eliminating busy signals from our modem access lines.

Unlimited Browsing and E-mail Access

A Telerama Personal Internet Service Account includes unlimited browsing and e-mail access, not a dedicated connection. That means that any of our customers who have dial-up access included with their Telerama Services may maintain a dial-up connection from their personal computer to Telerama as long as they are browsing the web, sending or receiving e-mail, or actively utilizing our online services. Telerama prohibits customers from making multiple simultaneous connections with the same login ID, running 24-hour servers or office networks, or using any client side software to maintain a connection to our dial-up ports using a Personal Internet account except by express permission and with a dedicated connection configured by Telerama.

If Telerama finds that you are violating this policy, you will be asked to upgrade your service to one of our dedicated services that is appropriate to your application. If you opt not to upgrade your service and do not comply with this policy, your account will be terminated.

Local Access Numbers

It is the subscriber's responsibility to verify with the telephone company that the access number that he or she has chosen will be a local, toll free call. We have done our best to try to compile accurate information regarding the exchanges that should be local calls to our access numbers. Only the telephone company can verify whether or not a call is going to be a toll call. Telerama will NOT be held responsible for any toll charges from any telephone company that are as a result of dialing into any of our access numbers.

Upgrades and Service Changes

Services provided by Telerama are expected to change from time to time as technology changes and systems are upgraded. Telerama reserves the right to change any service offered or the features of any service offered or its network without notice, including changes to access and use procedures, any system hardware or software, or any programs or services on our Unix shell servers. No discounts or account credits will be applied to any accounts following any change to our system, services, or network.

Disclaimer

Telerama makes no warranties of any kind, either expressed or implied, for the service it is providing. Telerama will not be responsible for damages suffered through the loss of data resulting from delays, mis-deliveries, non-deliveries or service interruptions caused either by Telerama or our subscriber's errors or inefficiencies. Telerama does not control or otherwise bear responsibility for decisions made by the InterNIC (Network Solutions), or control, review, or edit the content of the information passing through Telerama's Network.

Telerama's Privacy Policy

Telerama maintains a separate page dedicated to our Privacy Policy which contains important information about Telerama's collection and use of your personal information.

Telerama Rule Book

1. Telerama's Internet services are intended to be used for the purposes of education, research, recreation or economic development.
2. A Telerama basic account (also known as a Personal Internet account) is intended to be used for non-commercial purposes and by one person only.
3. Keep your password a secret. Telerama employees may ask for your password under special circumstances, but never give your password to anyone else.
4. If you come across a 'bug' in our system, you are required to report it to Telerama immediately. If you exploit an error in our network configuration or accounting system either to gain unauthorized access to our system or to receive free or discounted services, you are committing a crime. Your account will be closed immediately and legal action might be taken against you.
5. Telerama operates under the laws of the City of Pittsburgh, the Commonwealth of Pennsylvania, and the United States of America. Any actions made with the use of our services that violate those laws will result in the immediate cancellation of your Telerama account.
6. Above all else, please be polite and respectful to all Telerama customers, Telerama employees, and to fellow Internet travelers in general. Telerama reserves the right to cancel your account if we feel that you are acting in an abusive or reckless manner towards others while you are connected to the Internet through our service.